Terms And Conditions

Overview

Before making an enquiry, please contact our sales team to discuss product details and support.

If you have any questions or require assistance after receiving information from us, please contact us promptly.

For sample enquiries, we aim to respond within 1-2 business days.

For enquiries regarding standard products (up to 50 units), expect a response within 10 business days.

For larger standard product enquiries (100 units or more), we will respond within 20 business days.

If you experience any issues or need to communicate with us, please contact our sales representatives via email. [invalid URL removed].

If the product is damaged during shipping, please file a claim with the logistics company.

If you encounter problems during use, please contact our technical staff or sales representative.

Please provide a video and photos illustrating the issue to help us assist you effectively.

For complex issues, we may ship replacement parts to you.

Please note that the customer will be responsible for the shipping costs in such cases.